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Leading challenges with managing hybrid customer experience in the United States and selected countries in Western Europe as of December 2021

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Sources

Release date

March 2022

Region

France, Germany, United Kingdom, United States

Survey time period

December 2021

Number of respondents

209 respondents

Special properties

among senior decision-makers at companies with a strong focus on physical locations / five out of 15 response options

Supplementary notes

The source does not provide exact type of survey.

Citation formats

Top challenges with hybrid customer experience in the U.S. and W. Europe 2021

Published by ÌÇÐÄÆƽâ°æ Research Department, Jan 30, 2023
According to a survey conducted in December 2021 in France, Germany, the United Kingdom, and the United States, ** percent of responding senior company decision-makers said that ensuring data security and data protection compliance is their leading challenges with managing hybrid customer experience. Another ** percent stated that a key challenge for the same business management is aligning teams responsible for CX on digital touchpoints vs. physical locations.
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