Leading teams responsible for marketing and customer experience (CX) activities in physical locations in the United States and selected countries in Western Europe as of December 2021
Characteristic
Share of respondents
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According to a survey conducted in December 2021 in France, Germany, the United Kingdom, and the United States, ** percent of responding senior company decision-makers said an outsourced customer service (CS) team was responsible for marketing and customer experience (CX) activities in relation to physical locations. One-fifth (** percent) of respondents said in-house CS teams were in charge of those activities.
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Uberall. (March 1, 2022). Leading teams responsible for marketing and customer experience (CX) activities in physical locations in the United States and selected countries in Western Europe as of December 2021 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1360644/teams-responsible-marketing-customer-experience/
Uberall. "Leading teams responsible for marketing and customer experience (CX) activities in physical locations in the United States and selected countries in Western Europe as of December 2021." Chart. March 1, 2022. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1360644/teams-responsible-marketing-customer-experience/
Uberall. (2022). Leading teams responsible for marketing and customer experience (CX) activities in physical locations in the United States and selected countries in Western Europe as of December 2021. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1360644/teams-responsible-marketing-customer-experience/
Uberall. "Leading Teams Responsible for Marketing and Customer Experience (Cx) Activities in Physical Locations in The United States and Selected Countries in Western Europe as of December 2021." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Mar 2022, /statistics/1360644/teams-responsible-marketing-customer-experience/
Uberall, Leading teams responsible for marketing and customer experience (CX) activities in physical locations in the United States and selected countries in Western Europe as of December 2021 ÌÇÐÄÆƽâ°æ, /statistics/1360644/teams-responsible-marketing-customer-experience/ (last visited July 22, 2026)
Leading teams responsible for marketing and customer experience (CX) activities in physical locations in the United States and selected countries in Western Europe as of December 2021 [Graph], Uberall, March 1, 2022. [Online]. Available: /statistics/1360644/teams-responsible-marketing-customer-experience/
