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Types of stores with the highest customer expectations in the United States and selected countries in Western Europe as of September 2021

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Source

Release date

January 2022

Region

France, Germany, United Kingdom, United States

Survey time period

September 2021

Number of respondents

3,857 respondents

Age group

18 years and older

Supplementary notes

This question was phrased by the source as follows: "Where do you have the highest customer expectations?"

The source does not specify the type of the survey.
Missing percentage points to 100 percent are probably due to rounding.

Citation formats

Store types with the highest customer expectations in the U.S. & Western Europe 2021

Published by ÌÇÐÄÆƽâ°æ Research Department, Jan 16, 2023
During a survey conducted in France, Germany, the United Kingdom, and the United States in September 2021, approximately ** percent of responding adults said they had the highest expectations when shopping at an independent local business. Around ** percent stated that they expected the most from local stores part of national chains. One-fifth (** percent) of respondents placed their highest expectations on e-commerce websites. About two-thirds said they either agreed or strongly agreed that they were more likely to trust a local business than an online one.
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