This statistic shows the geographical distribution of contact centers worldwide as of December 2016. During the survey, 24 percent of contact center industry leaders said their organization was located in Europe.
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Deloitte. (June 2, 2017). Where are your contact centers located? [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 30, 2026, from /statistics/321685/geographical-distribution-of-contact-centers-worldwide/
Deloitte. "Where are your contact centers located?." Chart. June 2, 2017. ÌÇÐÄÆÆ½â°æ. Accessed July 30, 2026. /statistics/321685/geographical-distribution-of-contact-centers-worldwide/
Deloitte. (2017). Where are your contact centers located?. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 30, 2026. /statistics/321685/geographical-distribution-of-contact-centers-worldwide/
Deloitte. "Where Are Your Contact Centers Located?." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 2 Jun 2017, /statistics/321685/geographical-distribution-of-contact-centers-worldwide/
Deloitte, Where are your contact centers located? ÌÇÐÄÆÆ½â°æ, /statistics/321685/geographical-distribution-of-contact-centers-worldwide/ (last visited July 30, 2026)
Where are your contact centers located? [Graph], Deloitte, June 2, 2017. [Online]. Available: /statistics/321685/geographical-distribution-of-contact-centers-worldwide/