This statistic illustrates the share of customers contacting customer support worldwide in 2018, by preferred communication channel. In that year, ** percent of customers stated that they prefer to contact customer service via email.
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Microsoft. (March 14, 2019). Which of the following customer service channels do you prefer? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/809769/customer-service-contact-by-communication-channel/
Microsoft. "Which of the following customer service channels do you prefer?." Chart. March 14, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/809769/customer-service-contact-by-communication-channel/
Microsoft. (2019). Which of the following customer service channels do you prefer?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/809769/customer-service-contact-by-communication-channel/
Microsoft. "Which of The following Customer Service Channels Do You Prefer?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Mar 2019, /statistics/809769/customer-service-contact-by-communication-channel/
Microsoft, Which of the following customer service channels do you prefer? ÌÇÐÄÆƽâ°æ, /statistics/809769/customer-service-contact-by-communication-channel/ (last visited July 22, 2026)
Which of the following customer service channels do you prefer? [Graph], Microsoft, March 14, 2019. [Online]. Available: /statistics/809769/customer-service-contact-by-communication-channel/
