| Characteristic | Now | Within one year | No plans |
|---|---|---|---|
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
The chart is not accessible to screen readers. Please switch to the table view to access the data.
Download
Source
Source
Release date
June 2016
More information
Region
Worldwide
Survey time period
June 2016
Number of respondents
1,319 respondents
Special properties
contact center companies with 20 or more agents
Method of interview
Online survey
Supplementary notes
* Includes knowledge portals, peer-to-peer systems.
** Includes instant messaging, co-browse.
The source does not specify the age of respondents or date of survey, the date give is the date of publication.
Citation formats
