In 2020, multiple call center expansion and construction projects were announced across Latin America. Of these, the expansion of the customer service center Sitel in various Colombian cities is set to be the largest in terms of employment generated, with an estimated * new positions available. Also in Colombia, second place is held by the expansion of the French multinational Teleperformance, which is expected to provide 10,000 new jobs.
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Site Selection Group. (January 26, 2021). Leading call center projects in Latin America in 2020, based on number of jobs created [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1220584/call-center-projects-latin-america-jobs/
Site Selection Group. "Leading call center projects in Latin America in 2020, based on number of jobs created." Chart. January 26, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1220584/call-center-projects-latin-america-jobs/
Site Selection Group. (2021). Leading call center projects in Latin America in 2020, based on number of jobs created. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1220584/call-center-projects-latin-america-jobs/
Site Selection Group. "Leading Call Center Projects in Latin America in 2020, Based on Number of Jobs Created." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Jan 2021, /statistics/1220584/call-center-projects-latin-america-jobs/
Site Selection Group, Leading call center projects in Latin America in 2020, based on number of jobs created ÌÇÐÄÆƽâ°æ, /statistics/1220584/call-center-projects-latin-america-jobs/ (last visited July 25, 2026)
Leading call center projects in Latin America in 2020, based on number of jobs created [Graph], Site Selection Group, January 26, 2021. [Online]. Available: /statistics/1220584/call-center-projects-latin-america-jobs/
