This statistic shows the share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017. During the survey, 64 percent of the respondents stated that they feel chatbots will enable them provide more personalized service experience for customers.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆÆ½â°æ can support your business.
Aspect. (August 17, 2017). Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 24, 2026, from /statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect. "Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017." Chart. August 17, 2017. ÌÇÐÄÆÆ½â°æ. Accessed July 24, 2026. /statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect. (2017). Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 24, 2026. /statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect. "Share of Customer Service Agents by Their Opinion about Chatbots Indirectly Leading to Improving Their Value to Their Company as of March 2017." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 17 Aug 2017, /statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect, Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017 ÌÇÐÄÆÆ½â°æ, /statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/ (last visited July 24, 2026)
Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017 [Graph], Aspect, August 17, 2017. [Online]. Available: /statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/