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Customer wait time when using live chat worldwide from 2015 to 2022 (in seconds)

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Source

Release date

January 2023

Region

Worldwide

Survey time period

2015 to 2022

Supplementary notes

Values prior to 2022 were taken from previous editions.

Citation formats

Live chat: customer wait time worldwide 2015-2022

Published by Jenny Yang, Jan 18, 2023
The customer wait time when using live chat worldwide decreased between 2021 and 2022 to ** seconds. In 2019, clients using live chat to contact customer support waited on average ** seconds before getting a response. In 2020, the average time dropped to ** seconds.
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