This statistic shows the global contact center satisfaction index from 2016 to 2019, by industry. In 2019, the satisfaction index score for the global contact center industry in the retail industry stood at 69.
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CFI Group. (April 3, 2019). Global contact center satisfaction index from 2016 to 2019, by industry [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/802329/global-contact-center-satisfaction-index-by-industry/
CFI Group. "Global contact center satisfaction index from 2016 to 2019, by industry." Chart. April 3, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/802329/global-contact-center-satisfaction-index-by-industry/
CFI Group. (2019). Global contact center satisfaction index from 2016 to 2019, by industry. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/802329/global-contact-center-satisfaction-index-by-industry/
CFI Group. "Global Contact Center Satisfaction Index from 2016 to 2019, by Industry." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 3 Apr 2019, /statistics/802329/global-contact-center-satisfaction-index-by-industry/
CFI Group, Global contact center satisfaction index from 2016 to 2019, by industry ÌÇÐÄÆƽâ°æ, /statistics/802329/global-contact-center-satisfaction-index-by-industry/ (last visited July 26, 2026)
Global contact center satisfaction index from 2016 to 2019, by industry [Graph], CFI Group, April 3, 2019. [Online]. Available: /statistics/802329/global-contact-center-satisfaction-index-by-industry/
