This statistic shows the share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017. During the survey in 2017, ** percent of the respondents stated that they prefer to contact customer service via email.
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The Northridge Group. (July 31, 2017). Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group. "Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017." Chart. July 31, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group. (2017). Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group. "Share of Customers in The United States by Their Most Preferred Channel of Contacting a Company to Solve a Customer Service Issue from 2015 to 2017." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Jul 2017, /statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
The Northridge Group, Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 ÌÇÐÄÆƽâ°æ, /statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/ (last visited July 28, 2026)
Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017 [Graph], The Northridge Group, July 31, 2017. [Online]. Available: /statistics/818553/preferred-company-contact-channels-for-customers-with-customer-service-issues-us/
