In 2021, the largest percentage share of contact centers stated that financial services was their primary industry. Technology, media, and telecommunications had the next highest share with 15 percent.
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Deloitte. (May 31, 2022). Primary industries of contact centers worldwide 2021 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/321680/primary-industries-of-contact-centers-worldwide/
Deloitte. "Primary industries of contact centers worldwide 2021." Chart. May 31, 2022. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/321680/primary-industries-of-contact-centers-worldwide/
Deloitte. (2022). Primary industries of contact centers worldwide 2021. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/321680/primary-industries-of-contact-centers-worldwide/
Deloitte. "Primary Industries of Contact Centers Worldwide 2021." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 May 2022, /statistics/321680/primary-industries-of-contact-centers-worldwide/
Deloitte, Primary industries of contact centers worldwide 2021 ÌÇÐÄÆƽâ°æ, /statistics/321680/primary-industries-of-contact-centers-worldwide/ (last visited July 31, 2026)
Primary industries of contact centers worldwide 2021 [Graph], Deloitte, May 31, 2022. [Online]. Available: /statistics/321680/primary-industries-of-contact-centers-worldwide/
