The question was phrased by the source as follows: "Please tell us how likely you feel each of the following results would be if the customer support center or customer service center where you currently work started to use chatbot technology to help handle the most frequently asked".
Citation formats
Chatbots: customer service agents opinion about usage for customer service U.S. 2017
This statistic shows the share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. During the survey, 36 percent of the respondents stated that they feel more satisfied and committed to their job when their contact center uses chatbots for customer service.
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Aspect. (August 17, 2017). Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect. "Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017." Chart. August 17, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect. (2017). Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect. "Share of Customer Service Agents by Their Opinion about Their Contact Center Using Chatbots for Customer Service as of March 2017." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Aug 2017, /statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
Aspect, Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017 ÌÇÐÄÆƽâ°æ, /statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/ (last visited July 29, 2026)
Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017 [Graph], Aspect, August 17, 2017. [Online]. Available: /statistics/816117/customer-service-agents-opinion-about-usage-of-chatbots-for-customer-service-us/
