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Number of customer service representatives in the United States from 2014 to 2025 (in millions)

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Source

Release date

May 2026

Region

United States

Survey time period

2014 to 2025

Supplementary notes

43-4051 Customer Service Representatives

Values are as of May each year, rounded. 
Figures were taken from multiple reports of the same source.

Citation formats

Contact center employees in the United States 2014-2025

Published by Jenny Yang, May 22, 2026

Between 2014 and 2025, the number of customer service representatives in the United States increased to a peak of **** in 2019 before slowly decreasing. In 2025, there were roughly *** million people working as customer service representatives - particularly in contact centers.

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