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Customer service agents' communication channels with management in the United States in 2017

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Sources

Release date

August 2017

Region

United States

Survey time period

as of March 2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

The source does not provide any information regarding missing percentage points to 100 percent.

Citation formats

Customer service agents: communication channels with management U.S. 2017

Published by Jenny Yang, Mar 13, 2018
This statistic shows the share of customer service agents in the United States by channels through which they communicate with management after work as of . During the survey, ** percent of the respondents stated that they can get in touch with management after work via text or SMS.
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Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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