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Share of customers trying to resolve their issue before contacting customer service in the United States in 2020, by sector

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Source

Release date

2020

Region

United States

Survey time period

February 1 to 24, 2020

Number of respondents

700 respondents

Special properties

people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.

Supplementary notes

Survey method and age of respondents not provided by the source.

Citation formats

Issue resolution prior to contacting customer service in the U.S. by sector 2020

Published by Jenny Yang, Jul 7, 2020
This statistic illustrates the share of customers trying to resolve their issue before contacting customer service in the United States in 2020, broken down by sector. During the survey, ** percent of respondents who had recently contacted a government agency stated they had tried to resolve their issue before making contact.
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Market overview

6

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4

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5

Self-service

4

Digital trends

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Topics

Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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