In 2024, the *** was the country with the highest number of call centers that were opened or expanded in that year. The majority of countries or regions featured in this survey including the United States decreased the number of call centers that were newly opened or expanded since 2020. As the United States opened less call centers in 2024, the number of contact center employees accordingly decreased between 2020 and 2024.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Site Selection Group. (March 14, 2025). Number of call centers opened or expanded from 2016 to 2024, by region or country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
Site Selection Group. "Number of call centers opened or expanded from 2016 to 2024, by region or country." Chart. March 14, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
Site Selection Group. (2025). Number of call centers opened or expanded from 2016 to 2024, by region or country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
Site Selection Group. "Number of Call Centers Opened or Expanded from 2016 to 2024, by Region or Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Mar 2025, /statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
Site Selection Group, Number of call centers opened or expanded from 2016 to 2024, by region or country ÌÇÐÄÆƽâ°æ, /statistics/802224/number-of-call-centers-opened-or-expanded-by-region/ (last visited July 28, 2026)
Number of call centers opened or expanded from 2016 to 2024, by region or country [Graph], Site Selection Group, March 14, 2025. [Online]. Available: /statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
