This statistic shows the primary drivers of growth for contact centers worldwide as of February 2019. During the survey, 85 percent of contact center industry leaders said their organization's main driver of growth was customer experience and expectations.
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Deloitte. (May 31, 2019). What are the main drivers of investment for your contact center? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/803002/growth-of-contact-centers-worldwide/
Deloitte. "What are the main drivers of investment for your contact center?." Chart. May 31, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/803002/growth-of-contact-centers-worldwide/
Deloitte. (2019). What are the main drivers of investment for your contact center?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/803002/growth-of-contact-centers-worldwide/
Deloitte. "What Are The Main Drivers of Investment for Your Contact Center?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 May 2019, /statistics/803002/growth-of-contact-centers-worldwide/
Deloitte, What are the main drivers of investment for your contact center? ÌÇÐÄÆƽâ°æ, /statistics/803002/growth-of-contact-centers-worldwide/ (last visited July 27, 2026)
What are the main drivers of investment for your contact center? [Graph], Deloitte, May 31, 2019. [Online]. Available: /statistics/803002/growth-of-contact-centers-worldwide/
