This statistic shows the main causes of customer service frustration in the United States in 2017. During the survey, 27 percent of the respondents cited lack of effectiveness as the primary cause of their customer service frustration.
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Aspect. (January 23, 2018). From your experience, what has been the one most common cause of your customer service frustration? [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 26, 2026, from /statistics/815599/causes-of-customer-service-frustration-us/
Aspect. "From your experience, what has been the one most common cause of your customer service frustration?." Chart. January 23, 2018. ÌÇÐÄÆÆ½â°æ. Accessed July 26, 2026. /statistics/815599/causes-of-customer-service-frustration-us/
Aspect. (2018). From your experience, what has been the one most common cause of your customer service frustration?. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 26, 2026. /statistics/815599/causes-of-customer-service-frustration-us/
Aspect. "From Your Experience, What Has Been The One Most Common Cause of Your Customer Service Frustration?." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 23 Jan 2018, /statistics/815599/causes-of-customer-service-frustration-us/
Aspect, From your experience, what has been the one most common cause of your customer service frustration? ÌÇÐÄÆÆ½â°æ, /statistics/815599/causes-of-customer-service-frustration-us/ (last visited July 26, 2026)
From your experience, what has been the one most common cause of your customer service frustration? [Graph], Aspect, January 23, 2018. [Online]. Available: /statistics/815599/causes-of-customer-service-frustration-us/