If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?
Characteristic
Share of respondents
A day
39%
A few minutes
19%
A week
19%
An hour
17%
A month
2%
Would not use another channel
4%
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This question was phrased by the source as follows: "If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel or method of contact?"
Citation formats
Customers' waiting time before contacting companies using another channel U.S. 2017
This statistic shows how long customers in the United States wait before contacting the same company using another channel or method of contact when customer service issues were not adequately addressed as of April 2017. During the survey, 39 percent of the respondents stated that they typically wait for a day before contacting the same company using another communication channel.
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The Northridge Group. (July 31, 2017). If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group. "If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?." Chart. July 31, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group. (2017). If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group. "If Your Customer Service Issue or Inquiry Isn’t Adequately Addressed, How Long Do You Wait before You Contact The Same Company Using Another Channel?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Jul 2017, /statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
The Northridge Group, If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel? ÌÇÐÄÆƽâ°æ, /statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/ (last visited July 24, 2026)
If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel? [Graph], The Northridge Group, July 31, 2017. [Online]. Available: /statistics/818549/customers-waiting-time-before-contacting-companies-using-another-channel-us/
