Topic: Call center services industry in the U.S.

Call center services industry in the U.S. - statistics & facts

The call center has recently been showing signs of ceasing to exist in the not-too-distant future. The number of call centers opened or expanded from 2016 to 2023 in the United States fell from 223 to just 26. Many other nations and regions have been following the same path. The share of workers working onsite versus hybrid or remote in the United States has remained firmly on the side of those either working with a hybrid model or totally remote. This has signified a torrid few years for the call center, and it is still yet to be seen how much of an impact AI chatbots and online services will have on an already struggling industry.

Number of new call centers opened in the U.S. in the last year
**

Industry revenue of telephone call centers in the U.S.
****m USD

Number of contact center employees in the U.S.
***m

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Current statistics on this topic

Callcenter

Contact center employees in the United States 2014-2025

Callcenter

Number of call centers opened or expanded by region 2016-2024

Business Services

Tata Consultancy Services employees 2005-2024

Industry overview

Number of call centers opened or expanded by region 2016-2024
Number of call centers opened or expanded by region 2016-2024
Number of call centers opened or expanded from 2016 to 2024, by region or country
Industry revenue of “telephone call centres“ in the U.S. 2012-2024
Industry revenue of “telephone call centres“ in the U.S. 2012-2024
Industry revenue of “telephone call centres“ in the U.S. from 2012 to 2024 (in billion U.S. Dollars)
States with the highest wages in telemarketing in the U.S. 2024
States with the highest wages in telemarketing in the U.S. 2024
States with the highest wages in telemarketing in the United States in 2024 (in U.S. dollars)
Likelihood of customer care contact U.S. 2024, by channel and generation
Likelihood of customer care contact U.S. 2024, by channel and generation
Likelihood of reaching out to customer care in the United States in 2024, by channel and generation

Leading companies

Revenue of Tata Consultancy Services Limited worldwide 2005-2025
Revenue of Tata Consultancy Services Limited worldwide 2005-2025
Revenue of Tata Consultancy Services Limited worldwide from 2005/06 to 2024/25 (in trillion Indian rupees)
Revenue distribution of Tata Consultancy Services worldwide by region 2017-2025
Revenue distribution of Tata Consultancy Services worldwide by region 2017-2025
Revenue distribution of Tata Consultancy Services Limited worldwide from 2017/18 to 2024/25, by region
Genpact revenue worldwide 2006-2024
Genpact revenue worldwide 2006-2024
Revenue of Genpact worldwide from 2006 to 2024 (in million U.S. dollars)
Revenue of Citigroup 2011-2024
Revenue of Citigroup 2011-2024
Revenue of Citigroup from 2011 to 2024 (in billion U.S. dollars)
Comcast Corporation revenue 2006-2025
Comcast Corporation revenue 2006-2025
Revenue of Comcast Corporation from 2006 to 2025 (in billion U.S. dollars)

Employment

Number of jobs created in the U.S. call center industry by region U.S. 2016-2024
Number of jobs created in the U.S. call center industry by region U.S. 2016-2024
Number of jobs created in the call center industry in the United States from 2016 to 2024, by region
Contact center employees in the United States 2014-2025
Contact center employees in the United States 2014-2025
Number of customer service representatives in the United States from 2014 to 2025 (in millions)
U.S. telecommunications industry: employees by occupation 2015-2023
U.S. telecommunications industry: employees by occupation 2015-2023
Numbers of employees working in telecommunications in the U.S. from 2015 to 2023, by occupation
States with the highest employment in telemarketing in the U.S. 2023
States with the highest employment in telemarketing in the U.S. 2023
States with the highest employment in telemarketing in the United States in 2023
States with the highest wages in telemarketing in the U.S. 2024
States with the highest wages in telemarketing in the U.S. 2024
States with the highest wages in telemarketing in the United States in 2024 (in U.S. dollars)
Customer service employees at government agencies in U.S. 2014-2023
Customer service employees at government agencies in U.S. 2014-2023
Number of customer service representatives working in federal, local and state government agencies in the United States from 2014 to 2023
Annual wage of customer service employees at U.S. government agencies 2014-2025
Annual wage of customer service employees at U.S. government agencies 2014-2025
Average annual wage of customer service representatives working in federal, local and state government agencies in the United States from 2014 to 2025 (in U.S. dollars)

AI impact

Impact of AI on customer info experience at contact centers U.S. 2023
Impact of AI on customer info experience at contact centers U.S. 2023
Impact of artificial intelligence (AI) on customer information experience at contact centers in the United States in 2023
Impact of AI on workspace monitoring at contact centers U.S. 2023
Impact of AI on workspace monitoring at contact centers U.S. 2023
Impact of artificial intelligence (AI) on workspace monitoring at contact centers in the United States in 2023
Impact of AI on training at contact centers U.S. 2023
Impact of AI on training at contact centers U.S. 2023
Impact of artificial intelligence (AI) on training at contact centers in the United States in 2023
Impact of AI on feedback at contact centers U.S. 2023
Impact of AI on feedback at contact centers U.S. 2023
Impact of artificial intelligence (AI) on feedback at contact centers in the United States in 2023
U.S. companies' use of AI chatbots and virtual assistants 2023
U.S. companies' use of AI chatbots and virtual assistants 2023
Use of chatbot tools, virtual assistants and ChatGPT in American companies in 2023

Number of new call centers opened in the U.S. in the last year
**

Industry revenue of telephone call centers in the U.S.
****m USD

Number of contact center employees in the U.S.
***m

Key figures

The most important key figures provide you with a compact summary of the topic of "Call center services industry in the U.S." and take you straight to the corresponding statistics.

- Revenue of Tata Consultancy Services worldwide
- ****tr INR
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Detailed statistics
Revenue of Tata Consultancy Services Limited worldwide 2005-2025
- Revenue of Citigroup worldwide
- 81.1bn USD
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Detailed statistics
Revenue of Citigroup 2011-2024
- Revenue of Genpact worldwide
- ***bn USD
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Detailed statistics
Genpact revenue worldwide 2006-2024

- U.S. state with the highest wages in telemarketing
- New Mexico
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Detailed statistics
States with the highest wages in telemarketing in the U.S. 2024
- Number of people working in telemarketing in Texas
- ******
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Detailed statistics
States with the highest employment in telemarketing in the U.S. 2023
- Tata Consultancy Services: number of employees
- *******
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Detailed statistics
Tata Consultancy Services employees 2005-2024
- U.S. state with the highest employment in telemarketing
- Florida
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Detailed statistics
States with the highest employment in telemarketing in the U.S. 2023

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Call center services industry in the U.S. - statistics & facts

Key insights