This statistic shows the share of outsourced contact centers worldwide as of June 2015. During the survey, 35 percent of contact center industry leaders stated that they outsourced their contact centers.
In 2015, the global outsourcing industry generated 88.9 billion U.S. dollars in revenue.
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Deloitte. (July 21, 2015). Share of outsourced contact centers worldwide as of June 2015 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/321696/outsourced-representatives-in-contact-centers-worldwide-by-center-size/
Deloitte. "Share of outsourced contact centers worldwide as of June 2015." Chart. July 21, 2015. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/321696/outsourced-representatives-in-contact-centers-worldwide-by-center-size/
Deloitte. (2015). Share of outsourced contact centers worldwide as of June 2015. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/321696/outsourced-representatives-in-contact-centers-worldwide-by-center-size/
Deloitte. "Share of Outsourced Contact Centers Worldwide as of June 2015." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Jul 2015, /statistics/321696/outsourced-representatives-in-contact-centers-worldwide-by-center-size/
Deloitte, Share of outsourced contact centers worldwide as of June 2015 ÌÇÐÄÆƽâ°æ, /statistics/321696/outsourced-representatives-in-contact-centers-worldwide-by-center-size/ (last visited July 28, 2026)
Share of outsourced contact centers worldwide as of June 2015 [Graph], Deloitte, July 21, 2015. [Online]. Available: /statistics/321696/outsourced-representatives-in-contact-centers-worldwide-by-center-size/
