This statistic shows the number of times customers in the United States typically need to engage with a company before a customer service issue or inquiry is resolved as of , by communication channel. During the survey, ** percent of the respondents stated that they typically need to engage with companies *** times via phone before their issue or inquiry is resolved.
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The Northridge Group. (July 31, 2017). How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group. "How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?." Chart. July 31, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group. (2017). How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group. "How Many times Do You Typically Need to Engage with a Company on The following Channels before a Customer Service Issue or Inquiry Is Resolved?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 31 Jul 2017, /statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
The Northridge Group, How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved? ÌÇÐÄÆƽâ°æ, /statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/ (last visited July 31, 2026)
How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved? [Graph], The Northridge Group, July 31, 2017. [Online]. Available: /statistics/816756/contact-times-it-takes-for-customer-service-to-resolve-issues-by-channel-us/
