* Only answers of "highest importance" are included in the statistic. Other options were "moderate importance" and "lowest importance."
The source does not specify a type of survey.
Citation formats
Important customer service attributes in contact centers worldwide as of March 2013
This statistic shows the most important customer service attributes in contact centers worldwide as of March 2013. During the survey, 42 percent of contact center industry leaders said that first contact resolution was of the highest importance in customer interactions in contact centers.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Deloitte. (May 15, 2013). What are the most important customer experience/interaction attributes?* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/321708/most-important-customer-service-attributes-in-contact-centers-worldwide/
Deloitte. "What are the most important customer experience/interaction attributes?*." Chart. May 15, 2013. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/321708/most-important-customer-service-attributes-in-contact-centers-worldwide/
Deloitte. (2013). What are the most important customer experience/interaction attributes?*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/321708/most-important-customer-service-attributes-in-contact-centers-worldwide/
Deloitte. "What Are The Most Important Customer Experience/Interaction Attributes?*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 15 May 2013, /statistics/321708/most-important-customer-service-attributes-in-contact-centers-worldwide/
Deloitte, What are the most important customer experience/interaction attributes?* ÌÇÐÄÆƽâ°æ, /statistics/321708/most-important-customer-service-attributes-in-contact-centers-worldwide/ (last visited July 29, 2026)
What are the most important customer experience/interaction attributes?* [Graph], Deloitte, May 15, 2013. [Online]. Available: /statistics/321708/most-important-customer-service-attributes-in-contact-centers-worldwide/
