This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted
Citation formats
Handling of web chat email-based inquiries in customer service centers 2011
This survey details the responses of contact center executives as to how customer inquiries are handled in their company. Some 20 percent of respondents stated that inquiries are handled by a separate, dedicated team.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Unisphere Media. (August 24, 2011). How are customer web chat / email-based inquiries handled in your company?* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 17, 2026, from /statistics/234913/call-center-customer-responses/
Unisphere Media. "How are customer web chat / email-based inquiries handled in your company?*." Chart. August 24, 2011. ÌÇÐÄÆƽâ°æ. Accessed July 17, 2026. /statistics/234913/call-center-customer-responses/
Unisphere Media. (2011). How are customer web chat / email-based inquiries handled in your company?*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 17, 2026. /statistics/234913/call-center-customer-responses/
Unisphere Media. "How Are Customer Web Chat / Email-based Inquiries Handled in Your Company?*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 24 Aug 2011, /statistics/234913/call-center-customer-responses/
Unisphere Media, How are customer web chat / email-based inquiries handled in your company?* ÌÇÐÄÆƽâ°æ, /statistics/234913/call-center-customer-responses/ (last visited July 17, 2026)
How are customer web chat / email-based inquiries handled in your company?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: /statistics/234913/call-center-customer-responses/
