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What are the top contact center management challenges for the year ahead?*

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Source

Release date

August 2011

Region

United States

Survey time period

August 2011

Number of respondents

312 respondents

Special properties

Call center executives, managers or supervisors

Supplementary notes

This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted

Citation formats

Contact center management - challenges in the coming year 2011

Published by ÌÇÐÄÆƽâ°æ Research Department, Jul 1, 2012
This survey details the responses of contact center executives as to the top management challenges for the year ahead. Some ** percent of respondents stated that increasing productivity was a significant challenge.
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Topics

Call center services industry in the U.S.Mobile communicationsMobile communications in the United States
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