This survey shows the length of time that U.S. consumers are willing to wait for customer service in-person at a business or retail outlet. 23 percent of respondents are prepared to wait for a maximum of between 10 and 15 minutes.
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American Express. (May 2, 2012). What is the maximum amount of time you are willinng to wait for help from customer service in-person?* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/
American Express. "What is the maximum amount of time you are willinng to wait for help from customer service in-person?*." Chart. May 2, 2012. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/
American Express. (2012). What is the maximum amount of time you are willinng to wait for help from customer service in-person?*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/
American Express. "What Is The Maximum Amount of Time You Are Willinng to Wait for Help from Customer Service In-person?*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 May 2012, /statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/
American Express, What is the maximum amount of time you are willinng to wait for help from customer service in-person?* ÌÇÐÄÆƽâ°æ, /statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/ (last visited July 26, 2026)
What is the maximum amount of time you are willinng to wait for help from customer service in-person?* [Graph], American Express, May 2, 2012. [Online]. Available: /statistics/225287/us-consumers-willingness-to-wait-for-personal-customer-service/
