This survey shows U.S. consumers' opinions on whether waiting times for customer service have improved in the past year. Some 26 percent of respondents believed that waiting times for telephone customer service had improved during this period.
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American Express. (May 2, 2012). Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express. "Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*." Chart. May 2, 2012. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express. (2012). Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express. "Have Companies Generally Improved or Worsened in Terms of The Amount of Time You Feel You Have Spent Waiting for Help from Customer Service?*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 May 2012, /statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express, Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?* ÌÇÐÄÆƽâ°æ, /statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/ (last visited July 24, 2026)
Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?* [Graph], American Express, May 2, 2012. [Online]. Available: /statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
