This survey shows the length of time that U.S. consumers are willing to wait on the line when contacting a customer service center by telephone. 28 percent of respondents are prepared to wait between 5 and 10 minutes.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
American Express. (May 2, 2012). When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/
American Express. "When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?." Chart. May 2, 2012. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/
American Express. (2012). When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/
American Express. "When You Contact a Customer Service Center by Phone, What Is The Maximum Amount of Time You Are Willing to Wait on Hold?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 May 2012, /statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/
American Express, When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold? ÌÇÐÄÆƽâ°æ, /statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/ (last visited July 30, 2026)
When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold? [Graph], American Express, May 2, 2012. [Online]. Available: /statistics/225283/us-consumers-wait-periods-for-telephone-customer-service/
