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Leading customer experience (CX) areas companies would emphasize on compared to the previous year according to experience management (XM) professionals in the United States as of March 2024

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Sources

Release date

April 2024

Region

North America, United States

Survey time period

Q1 2024

Number of respondents

283 respondents

Method of interview

Online survey

Citation formats

Top CX areas companies emphasize on compared to the previous year in the U.S. 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, May 3, 2024

During a March 2024 survey, approximately**7 percent of surveyed experience management (XM) professionals in the United States stated they would significantly or moderately increase emphasis on designing and launching new offerings for customers compared to the previous year. About ** percent of the same respondents reported similar levels of emphasis, while three percent stated they would emphasize moderately or significantly less.

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