Key insights
- Markets with the most adults willing to boycott brands
- UAE, Indonesia, Hong Kong, and Australia

Detailed statistics
Share of adults willing to boycott brands in selected markets worldwide 2024
- Country with the most consumers reporting very poor brand experiences
- India

Detailed statistics
Share of consumers reporting bad CX with brands worldwide 2024, by country
- Markets with the most shoppers cutting expenses on a brand due to a very poor experience
- Hong Kong, Spain, Brazil, and Italy

Detailed statistics
Share of consumers changing spending after a bad CX 2024, by country
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Current statistics on this topic
Recommended statistics
Overview and brands' perspective
6
- Marketing spending worldwide 2024-2025
- Annual change in advertising and marketing spending worldwide 2025
- Adoption rate of selected KPIs tracked by marketers worldwide 2024
- Metrics most accurately measuring public relations (PR) efforts worldwide 2025
- Biggest opportunities for public relations (PR) firms worldwide 2025
- Leading services with growth opportunities according to PR firms worldwide 2025
Overview and brands' perspective
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Marketing spending worldwide 2024-2025

Marketing spending worldwide 2024-2025
Marketing spending worldwide in 2024 and 2025 (in billion U.S. dollars)
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Annual change in advertising and marketing spending worldwide 2025

Annual change in advertising and marketing spending worldwide 2025
Annual change in advertising and marketing spending worldwide in 2025
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Adoption rate of selected KPIs tracked by marketers worldwide 2024

Adoption rate of selected KPIs tracked by marketers worldwide 2024
Adoption rate of selected key performance indicators (KPIs) tracked by marketing decision-makers worldwide as of March 2024
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Metrics most accurately measuring public relations (PR) efforts worldwide 2025

Metrics most accurately measuring public relations (PR) efforts worldwide 2025
Metrics most accurately measuring public relations (PR) efforts according to PRs worldwide as of September 2025
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Biggest opportunities for public relations (PR) firms worldwide 2025

Biggest opportunities for public relations (PR) firms worldwide 2025
Biggest opportunities for public relations (PR) firms worldwide as of January 2025
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Leading services with growth opportunities according to PR firms worldwide 2025

Leading services with growth opportunities according to PR firms worldwide 2025
Leading services with growth opportunities according to public relations (PR) firms worldwide as of January 2025
Consumer trust and values
8
- Consumers' leading priorities when interacting with brands worldwide Q3 2024
- Importance of brand trust for consumers in selected countries worldwide 2024
- Importance of brand's climate impact on consumers' preference worldwide 2024
- Importance of brands' headquarters for consumers' preference worldwide 2024
- Share of adults willing to boycott foreign brands in selected markets worldwide 2024
- Importance of a brand's clear mission for consumers' preference worldwide 2024
- Importance of brands' good reputation for consumers' preference worldwide 2024
- Brand purchase criteria worldwide 2024
Consumer trust and values
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Consumers' leading priorities when interacting with brands worldwide Q3 2024

Consumers' leading priorities when interacting with brands worldwide Q3 2024
Consumers' leading priorities when interacting with brands worldwide as of 3rd quarter 2024
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Importance of brand trust for consumers in selected countries worldwide 2024

Importance of brand trust for consumers in selected countries worldwide 2024
Share of consumers who said it was important for them to trust brands they bought or used in selected countries worldwide as of April 2024
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Importance of brand's climate impact on consumers' preference worldwide 2024

Importance of brand's climate impact on consumers' preference worldwide 2024
Share of consumers who said it was important for them that brands they bought or used had a small climate impact in selected countries worldwide as of April 2024
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Importance of brands' headquarters for consumers' preference worldwide 2024

Importance of brands' headquarters for consumers' preference worldwide 2024
Share of consumers who said it was important for them that brands they bought or used were headquartered in their country in selected countries worldwide as of April 2024
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Share of adults willing to boycott foreign brands in selected markets worldwide 2024

Share of adults willing to boycott foreign brands in selected markets worldwide 2024
Share of consumers from selected countries worldwide who said that there were foreign brands they would not buy because of the countries in which they were headquartered as of April 2024
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Importance of a brand's clear mission for consumers' preference worldwide 2024

Importance of a brand's clear mission for consumers' preference worldwide 2024
Share of consumers who said it was important for them that brands they bought or used had a clear mission in selected countries worldwide as of April 2024
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Importance of brands' good reputation for consumers' preference worldwide 2024

Importance of brands' good reputation for consumers' preference worldwide 2024
Share of consumers who said it was important for them that brands they bought or used had a good reputation in selected countries worldwide as of April 2024
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Brand purchase criteria worldwide 2024

Brand purchase criteria worldwide 2024
Brand purchase criteria according to consumers worldwide as of April 2024
Consumer attitudes toward boycotting
4
- Share of adults willing to boycott brands in selected markets worldwide 2024
- Share of adults who would boycott companies due to geopolitical issues worldwide 2024
- Share of consumers reporting bad CX with brands worldwide 2024, by country
- Share of consumers changing spending after a bad CX 2024, by country
Consumer attitudes toward boycotting
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Share of adults willing to boycott brands in selected markets worldwide 2024

Share of adults willing to boycott brands in selected markets worldwide 2024
Percentage of adults willing to boycott brands in selected markets worldwide as of February 2024
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Share of adults who would boycott companies due to geopolitical issues worldwide 2024

Share of adults who would boycott companies due to geopolitical issues worldwide 2024
Percentage of adults who would boycott a company that did business with countries whose actions they disapproved of in selected markets worldwide as of February 2024
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Share of consumers reporting bad CX with brands worldwide 2024, by country

Share of consumers reporting bad CX with brands worldwide 2024, by country
Percentage of consumers reporting very poor experiences with brands in selected markets worldwide as of 3rd quarter 2024
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Share of consumers changing spending after a bad CX 2024, by country

Share of consumers changing spending after a bad CX 2024, by country
Percentage of consumers decreasing or stopping spending after very poor experiences with brands in selected markets worldwide as of 3rd quarter 2024
Spotlight: United States
5
- Actions shoppers took in response to poor customer service in the U.S. 2024
- Reasons why U.S. shoppers would buy from a competitor of their favorite brand 2024
- Share of adults perceiving adpersons as honest and ethical in the U.S. 2007-2025
- Willingness to boycott brands for being deemed "woke" among adults in the U.S. 2023
- Appeal of brands promoting and celebrating LGBTQ+ Pride month in the U.S. 2026
Spotlight: United States
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Actions shoppers took in response to poor customer service in the U.S. 2024

Actions shoppers took in response to poor customer service in the U.S. 2024
Actions taken by shoppers in response to poor customer service in the United States in 2024
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Reasons why U.S. shoppers would buy from a competitor of their favorite brand 2024

Reasons why U.S. shoppers would buy from a competitor of their favorite brand 2024
Reasons why shoppers would make a purchase from a competitor of their favorite brand in the United States in 2024
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Share of adults perceiving adpersons as honest and ethical in the U.S. 2007-2025

Share of adults perceiving adpersons as honest and ethical in the U.S. 2007-2025
Percentage of adults rating the honesty and ethical standards of advertising practitioners as either "high" or "very high" in the United States from 2007 to 2025
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Willingness to boycott brands for being deemed "woke" among adults in the U.S. 2023

Willingness to boycott brands for being deemed "woke" among adults in the U.S. 2023
Willingness to boycott brands for being deemed "woke" among adults in the United States as of June 2023
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Appeal of brands promoting and celebrating LGBTQ+ Pride month in the U.S. 2026

Appeal of brands promoting and celebrating LGBTQ+ Pride month in the U.S. 2026
Percentage of adults more likely to purchase something from a company that promotes and celebrates LGBTQ+ Pride month in the United States as of February 2026
Spotlight: Brazil
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Consumer attitudes toward boycotting brands in Brazil 2024

Consumer attitudes toward boycotting brands in Brazil 2024
Consumer attitudes toward boycotting brands in Brazil as of September 2024
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Leading reasons for boycotting brands in Brazil 2024

Leading reasons for boycotting brands in Brazil 2024
Leading reasons for boycotting brands in Brazil as of September 2024
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Leading reasons for consumers to stop admiring brands in Brazil 2024

Leading reasons for consumers to stop admiring brands in Brazil 2024
Leading reasons for consumers to stop admiring or negatively evaluate a brand in Brazil as of September 2024
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Black and Pardo Brazilian consumer attitudes toward boycotting brands in Brazil 2024

Black and Pardo Brazilian consumer attitudes toward boycotting brands in Brazil 2024
Black and Pardo Brazilian consumer attitudes toward prioritizing and boycotting brands in Brazil as of November 2024
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