This statistic shows the share of customers worldwide by their opinion about the most frustrating aspect of a poor customer service experience in 2018, by age. During the survey, 26 percent of respondents, aged between 18 and 34 years, cited not being able to resolve their issue on their own using self-service as one of the most frustrating aspect of a poor customer service experience.
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Microsoft. (March 14, 2019). Share of customers worldwide by poor customer service experiences in 2018, by age [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
Microsoft. "Share of customers worldwide by poor customer service experiences in 2018, by age." Chart. March 14, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
Microsoft. (2019). Share of customers worldwide by poor customer service experiences in 2018, by age. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
Microsoft. "Share of Customers Worldwide by Poor Customer Service Experiences in 2018, by Age." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Mar 2019, /statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
Microsoft, Share of customers worldwide by poor customer service experiences in 2018, by age ÌÇÐÄÆƽâ°æ, /statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/ (last visited July 25, 2026)
Share of customers worldwide by poor customer service experiences in 2018, by age [Graph], Microsoft, March 14, 2019. [Online]. Available: /statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
