This survey shows the self-service issues experienced by customers in the U.S. and worldwide in 2018. During the survey, 13 percent of respondents from the United States cited disorganized information as their key issue with self-service.
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Microsoft. (March 14, 2019). If while using self-service you did not find the response you were looking for, what was the key issue? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 16, 2026, from /statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. "If while using self-service you did not find the response you were looking for, what was the key issue?." Chart. March 14, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 16, 2026. /statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. (2019). If while using self-service you did not find the response you were looking for, what was the key issue?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 16, 2026. /statistics/810295/self-service-issues-experienced-by-customers/
Microsoft. "If While Using Self-service You Did Not Find The Response You Were Looking For, What Was The Key Issue?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Mar 2019, /statistics/810295/self-service-issues-experienced-by-customers/
Microsoft, If while using self-service you did not find the response you were looking for, what was the key issue? ÌÇÐÄÆƽâ°æ, /statistics/810295/self-service-issues-experienced-by-customers/ (last visited July 16, 2026)
If while using self-service you did not find the response you were looking for, what was the key issue? [Graph], Microsoft, March 14, 2019. [Online]. Available: /statistics/810295/self-service-issues-experienced-by-customers/
