Share of company sizes represented: Less than 100 employees: 21 percent 100 to 499 employees: 19 percent 500 to 5000 employees: 24 percent More than 5000 employees: 26 percent
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Positive impacts of AI usage on customer service metrics worldwide 2025
In 2025, the most positive impact of AI on customer service metrics was in , with almost ** percent of customer service leaders who claimed this was the case. Another area where AI adoption had a positive impact on was customer satisfaction, with ** percent of respondents who stated AI had a positive impact on these customer service metrics.
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Deloitte Digital. (June 10, 2025). Positive impacts of artificial intelligence (AI) usage on customer service metrics worldwide in 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1426201/ai-usage-positive-impacts-customer-service/
Deloitte Digital. "Positive impacts of artificial intelligence (AI) usage on customer service metrics worldwide in 2025." Chart. June 10, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1426201/ai-usage-positive-impacts-customer-service/
Deloitte Digital. (2025). Positive impacts of artificial intelligence (AI) usage on customer service metrics worldwide in 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1426201/ai-usage-positive-impacts-customer-service/
Deloitte Digital. "Positive Impacts of Artificial Intelligence (Ai) Usage on Customer Service Metrics Worldwide in 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 10 Jun 2025, /statistics/1426201/ai-usage-positive-impacts-customer-service/
Deloitte Digital, Positive impacts of artificial intelligence (AI) usage on customer service metrics worldwide in 2025 ÌÇÐÄÆƽâ°æ, /statistics/1426201/ai-usage-positive-impacts-customer-service/ (last visited July 20, 2026)
Positive impacts of artificial intelligence (AI) usage on customer service metrics worldwide in 2025 [Graph], Deloitte Digital, June 10, 2025. [Online]. Available: /statistics/1426201/ai-usage-positive-impacts-customer-service/
