This survey shows the expected response time for social media questions or complaints in the United States and worldwide in 2018. During the survey, 31 percent of respondents from the United States, stated that they expect a response in 24 hours or less.
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Microsoft. (March 14, 2019). What is your expected response time for social media questions or complaints? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/808477/expected-response-time-for-social-media-questions-or-complaints/
Microsoft. "What is your expected response time for social media questions or complaints?." Chart. March 14, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/808477/expected-response-time-for-social-media-questions-or-complaints/
Microsoft. (2019). What is your expected response time for social media questions or complaints?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/808477/expected-response-time-for-social-media-questions-or-complaints/
Microsoft. "What Is Your Expected Response Time for Social Media Questions or Complaints?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Mar 2019, /statistics/808477/expected-response-time-for-social-media-questions-or-complaints/
Microsoft, What is your expected response time for social media questions or complaints? ÌÇÐÄÆƽâ°æ, /statistics/808477/expected-response-time-for-social-media-questions-or-complaints/ (last visited July 25, 2026)
What is your expected response time for social media questions or complaints? [Graph], Microsoft, March 14, 2019. [Online]. Available: /statistics/808477/expected-response-time-for-social-media-questions-or-complaints/
