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Net Promoter Score (NPS) of businesses in the United States in 2021, by industry

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Source

Release date

May 2021

Region

United States

Survey time period

2021

Number of respondents

65,000 respondents

Method of interview

Email survey

Supplementary notes

The survey was conducted for 221 brands in 23 industry sectors covering 66,000 respondents.

Citation formats

Net Promoter Score (NPS) in the U.S. 2021, by industry

Published by Jenny Yang, May 11, 2021

Department and specialty stores achieved the highest Net Promotor Score (NPS) in the United States, according to a survey conducted among * consumers in 2021. Department and specialty stores recorded an NPS of **. On the other hand, internet service companies registered the lowest NPS, equal to **.

The Net Promoter Score is an index used to gauge the customers' overall satisfaction and brand loyalty. The NPS ranges from -100 to 100 and measures the willingness of customers to recommend a company's products or services to others.

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
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  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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