from 20 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, Mexico, the Netherlands, Poland, Singapore, South Korea, Spain, Switzerland, the UK and the US
Method of interview
Panel survey
Supplementary notes
Net Promoter Score is a method to gauge customer loyalty used by Bain & Company.
Citation formats
NPS of P&C customers in selected countries globally 2017, by channel
This statistic shows the Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel. In the United States, the NPS of customers who interacted with their P&C insurance company in-person or phone-only was , whereas it was for those who used multiple channels.
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Bain & Company. (September 14, 2017). Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
Bain & Company. "Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel." Chart. September 14, 2017. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
Bain & Company. (2017). Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
Bain & Company. "Net Promoter Score of Property and Casualty Insurance Customers in Selected Countries Worldwide in 2017, by Channel." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Sep 2017, /statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
Bain & Company, Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel ÌÇÐÄÆƽâ°æ, /statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/ (last visited August 01, 2026)
Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel [Graph], Bain & Company, September 14, 2017. [Online]. Available: /statistics/692479/nps-of-pandc-customers-in-selected-countries-globally-by-channel/
