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Have you ever used a search engine to try and find a response to a customer service question?

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Source

Release date

August 2017

Region

Worldwide, United States

Survey time period

2017

Age group

18 years and older

Supplementary notes

Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.

Citation formats

Share of customers by search engine usage to answer questions U.S.& worldwide 2017

Published by Jenny Yang, Feb 26, 2018
This survey shows the share of customers in the U.S. and worldwide by if they ever used a search engine to try and find a response to a customer service question as of 2017. During the survey, ** percent of respondents from the United States stated that they have used a search engine to try and find a response to a customer service question.
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Topics

Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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