This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
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Microsoft. (March 14, 2019). Do you expect a brand or organization to have an online self-service support portal? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 02, 2026, from /statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. "Do you expect a brand or organization to have an online self-service support portal?." Chart. March 14, 2019. ÌÇÐÄÆƽâ°æ. Accessed August 02, 2026. /statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. (2019). Do you expect a brand or organization to have an online self-service support portal?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 02, 2026. /statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft. "Do You Expect a Brand or Organization to Have An Online Self-service Support Portal?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Mar 2019, /statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
Microsoft, Do you expect a brand or organization to have an online self-service support portal? ÌÇÐÄÆƽâ°æ, /statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/ (last visited August 02, 2026)
Do you expect a brand or organization to have an online self-service support portal? [Graph], Microsoft, March 14, 2019. [Online]. Available: /statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/
