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Net Promoter Score of life insurance customers in selected countries worldwide in 2018, by channel

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Sources

Release date

October 2018

Region

Worldwide

Survey time period

April to August 2018

Number of respondents

174,003 respondents

Special properties

from 18 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, the Netherlands, Poland, Singapore, Spain, Switzerland, the UK and the U.S.

Method of interview

Panel survey

Supplementary notes

Net Promoter Score is a method to gauge customer loyalty used by Bain & Company.

Citation formats

NPS of life insurance customers in selected countries globally 2018, by channel

Published by Jenny Yang, Oct 11, 2018
This statistic shows the Net Promoter Score of life insurance customers in selected countries worldwide in 2018, by channel. In Canada, the NPS of customers who interacted with their life insurance company digitally was , whereas it was ** for those who used multiple channels.
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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
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Starter Account

For single users
$199 USD
per month, billed annually 1
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  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

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For teams of up to 99 users
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