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Most popular survey channels used for Net Promoter Score and customer satisfaction programs worldwide in 2016 and 2018

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Sources

Release date

May 2018

Region

Worldwide

Survey time period

2016 and 2018

Number of respondents

468 respondents

Special properties

B2B and B2C businesses.

Supplementary notes

Survey method not provided by the source.
Multiple answers were possible.
* For example, onsite interviews.

Citation formats

Most popular channels for customer satisfaction surveys worldwide 2016-2018

Published by Jenny Yang, Aug 22, 2019
Overwhelmingly the most popular channel used for customer satisfaction and Net Promoter Score surveys by businesses worldwide is email, with ** percent of businesses in a 2018 survey reporting that they use this channel. This compares to ** percent of respondents who use phone surveys - down from ** percent of respondents in the same survey held in 2016.
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* For commercial use only

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For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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