This statistic shows the share of customers worldwide by important aspects of a good customer service experience in 2018, by age. During the survey, 27 percent of respondents aged between 18 and 34 years stated that a good customer service experience would be one with a knowledgeable representative.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆÆ½â°æ can support your business.
Microsoft. (March 14, 2019). Important aspects of a good customer service experience to customers worldwide in 2018, by age [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved July 29, 2026, from /statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/
Microsoft. "Important aspects of a good customer service experience to customers worldwide in 2018, by age." Chart. March 14, 2019. ÌÇÐÄÆÆ½â°æ. Accessed July 29, 2026. /statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/
Microsoft. (2019). Important aspects of a good customer service experience to customers worldwide in 2018, by age. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: July 29, 2026. /statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/
Microsoft. "Important Aspects of a Good Customer Service Experience to Customers Worldwide in 2018, by Age." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 14 Mar 2019, /statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/
Microsoft, Important aspects of a good customer service experience to customers worldwide in 2018, by age ÌÇÐÄÆÆ½â°æ, /statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/ (last visited July 29, 2026)
Important aspects of a good customer service experience to customers worldwide in 2018, by age [Graph], Microsoft, March 14, 2019. [Online]. Available: /statistics/810651/important-aspects-of-a-good-customer-service-experience-by-age/