| Characteristic | UK Customer Satisfaction Index (UKCSI)** |
|---|---|
| John Lewis | 87.7 |
| Amazon | 87.6 |
| First Direct | 86.3 |
| Tesco Mobile | 85.8 |
| Marks & Spencer (Food) | 85.6 |
| Waitrose | 85 |
| Specsavers | 84.4 |
| Aldi | 84.2 |
| Next | 84 |
| Nationwide | 83.5 |
| The Co-operative Bank | 83.5 |
| Pret A Manger | 83.4 |
| Center Parcs | 83.3 |
| Argos | 83 |
| LV= | 83 |
| Boots | 82.9 |
| Toby Carvery | 82.8 |
| Skoda | 82.7 |
| Tesco Bank | 82.7 |
| Mercedes Benz | 82.6 |
| Greggs/Baker's Oven | 82.5 |
| Honda | 82.5 |
| Iceland | 82.1 |
| P&O Cruises | 82 |
| Premier Inn | 82 |
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Source
Source
Release date
July 2014
More information
Region
United Kingdom
Survey time period
July 2014*
Number of respondents
9,522***
Special properties
UK adult consumers
Method of interview
Online survey
Supplementary notes
* The survey is conducted in May and November each year, with the results published in July and January editions of the report.
** The Customer Satisfaction Index (UKCSI) represents the average of all survey responses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complain handling, on a scale from 1 to 10.
***Report based on 40,842 survey responses from 9,522 individual UK consumers.
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