This statistic shows the share of customers in the U.S. and worldwide by their opinion about the most frustrating aspect of a poor customer service experience in 2018. During the survey, 18 percent of respondents from the United States cited not being able to resolve their issue on their own using self-service as one of the most frustrating aspects of a poor customer service experience.
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Microsoft. (March 14, 2019). What is the most frustrating aspect of a poor customer service experience? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/810573/share-of-customers-by-poor-customer-service-experiences/
Microsoft. "What is the most frustrating aspect of a poor customer service experience?." Chart. March 14, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/810573/share-of-customers-by-poor-customer-service-experiences/
Microsoft. (2019). What is the most frustrating aspect of a poor customer service experience?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/810573/share-of-customers-by-poor-customer-service-experiences/
Microsoft. "What Is The Most Frustrating Aspect of a Poor Customer Service Experience?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Mar 2019, /statistics/810573/share-of-customers-by-poor-customer-service-experiences/
Microsoft, What is the most frustrating aspect of a poor customer service experience? ÌÇÐÄÆƽâ°æ, /statistics/810573/share-of-customers-by-poor-customer-service-experiences/ (last visited July 24, 2026)
What is the most frustrating aspect of a poor customer service experience? [Graph], Microsoft, March 14, 2019. [Online]. Available: /statistics/810573/share-of-customers-by-poor-customer-service-experiences/
