| Characteristic | NPS difference |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
The chart is not accessible to screen readers. Please switch to the table view to access the data.
Download
Source
Sources
Release date
September 2017
More information
Region
Worldwide
Survey time period
April to July 2017
Number of respondents
172,377 respondents
Special properties
from 20 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, Mexico, the Netherlands, Poland, Singapore, South Korea, Spain, Switzerland, the UK and the US
Method of interview
Panel survey
Supplementary notes
*These figures show the percentage point difference between customers who had an interaction with their insurance company in the past 12 months and those who did not.
Net Promoter Score is a method to gauge customer loyalty used by Bain & Company.
Citation formats
