* The source adds the following information: "Index scores are expressed as a number out of 100. The UKCSI score for each organisation is the average of all of its customers’ satisfaction scores, multiplied by ten, with a weighting applied reflecting the priority score for each measure. The sector score is the mean average of all responses for that sector, multiplied by ten. The overall UKCSI is based on the mean average of each sector’s score."
Citation formats
Customer satisfaction index in the United Kingdom (UK) 2009-2026
This statistic shows customer satisfaction levels across the United Kingdom (UK) from January 2009 to January 2026, as an index level. In January 2026, satisfaction levels were measured at just over ** out of 100.Â
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Institute of Customer Service. (January 16, 2026). Customer satisfaction index in the United Kingdom (UK) from January 2009 to January 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/291427/customer-satisfaction-index-united-kingdom-uk/
Institute of Customer Service. "Customer satisfaction index in the United Kingdom (UK) from January 2009 to January 2026." Chart. January 16, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/291427/customer-satisfaction-index-united-kingdom-uk/
Institute of Customer Service. (2026). Customer satisfaction index in the United Kingdom (UK) from January 2009 to January 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/291427/customer-satisfaction-index-united-kingdom-uk/
Institute of Customer Service. "Customer Satisfaction Index in The United Kingdom (Uk) from January 2009 to January 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 Jan 2026, /statistics/291427/customer-satisfaction-index-united-kingdom-uk/
Institute of Customer Service, Customer satisfaction index in the United Kingdom (UK) from January 2009 to January 2026 ÌÇÐÄÆƽâ°æ, /statistics/291427/customer-satisfaction-index-united-kingdom-uk/ (last visited July 24, 2026)
Customer satisfaction index in the United Kingdom (UK) from January 2009 to January 2026 [Graph], Institute of Customer Service, January 16, 2026. [Online]. Available: /statistics/291427/customer-satisfaction-index-united-kingdom-uk/
