*The source specifies that the companies are mostly based in the north of Italy (84 percent). 56 percent work in the B2B market, while 15 percent in the B2C.
The source phrased the question as follows: "Quali sono le principali difficoltà che avete incontrato ostate incontrando con il CRM?"
Citation formats
Major problems encountered implementing CRM in Italy 2018
The statistic depicts the result of a survey on the major issues encountered by companies implementing CRM in Italy in 2018. Roughly ** percent of the companies indicate the scarcity of resources as one of the most urgent problems, followed by the necessity of better the processes of CRM themselves, shared by ** percent of the companies.
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C-Direct Consulting. (January 1, 2019). Which are the major issues your company encountered implementing CRM (customer relationship management)? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/1003446/major-problems-encountered-implementing-crm-in-italy/
C-Direct Consulting. "Which are the major issues your company encountered implementing CRM (customer relationship management)?." Chart. January 1, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/1003446/major-problems-encountered-implementing-crm-in-italy/
C-Direct Consulting. (2019). Which are the major issues your company encountered implementing CRM (customer relationship management)?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/1003446/major-problems-encountered-implementing-crm-in-italy/
C-Direct Consulting. "Which Are The Major Issues Your Company Encountered Implementing Crm (Customer Relationship Management)?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Jan 2019, /statistics/1003446/major-problems-encountered-implementing-crm-in-italy/
C-Direct Consulting, Which are the major issues your company encountered implementing CRM (customer relationship management)? ÌÇÐÄÆƽâ°æ, /statistics/1003446/major-problems-encountered-implementing-crm-in-italy/ (last visited July 21, 2026)
Which are the major issues your company encountered implementing CRM (customer relationship management)? [Graph], C-Direct Consulting, January 1, 2019. [Online]. Available: /statistics/1003446/major-problems-encountered-implementing-crm-in-italy/
