| Characteristic | Index score (100-point scale) |
|---|---|
| - | - |
| - | - |
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Source
More information
Region
United States
Survey time period
2019
Number of respondents
700 respondents
Special properties
people who had contacted an agency or organization within the federal, state, or local government for customer service in the last 30 days.
Supplementary notes
* Interactive voice response, whereby all or part of the customer service provided is through interaction with a computerized self-service system.
Survey method and age of respondents not provided by the source.
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