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Reasons for contacting customer service worldwide in 2023

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Source

Release date

October 2023

Region

Worldwide

Survey time period

2023

Number of respondents

297 customer service leaders

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

Multiple answers were possible.

Citation formats

Reasons for contacting customer service worldwide 2023

Published by Jenny Yang, Oct 2, 2023
In 2023, the joint-top reasons for contacting customer service worldwide were reporting an issue of the product or service and requiring product or service information. ** percent of customer service leaders responded with these answers in relation to their businesses.
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