Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2022 to 2024 with a forecast until 2025
(in billion Japanese yen)
Characteristic
Sales value in billion Japanese yen
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fiscal year 2022 to 2024; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year
Special properties
based on sales of call center outsourcers
Supplementary notes
*Projection. **Forecast.
AI services provided by call center businesses (customer support outsourcing companies that specialize in inbound and outbound phone calls, online interactions, and fax.) refer to services utilizing AI technology for customer interaction with text or voice. The market size includes the sales of call center businesses for AI chatbots provided for call centers at user companies, as well as aftersales, such as tuning (adjusting parameters to optimize an AI model's performance for a specific task or dataset).
100 Japanese yen equal 0.69 U.S. dollars or 0.61 euros as of May 2025.
Citation formats
Call center AI services market size Japan FY 2022-2027
The market size of artificial intelligence (AI) services provided by call center businesses in Japan was projected to amount to **** billion Japanese yen in fiscal year 2024. Due to operator shortages and an increase of contactless customer interactions, the market was expected to increase steadily in the coming years and reach a value of ** billion yen by fiscal year 2028.
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Yano Research. (April 30, 2025). Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2022 to 2024 with a forecast until 2025 (in billion Japanese yen) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1324829/japan-ai-services-by-call-centers-market-size/
Yano Research. "Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2022 to 2024 with a forecast until 2025 (in billion Japanese yen)." Chart. April 30, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1324829/japan-ai-services-by-call-centers-market-size/
Yano Research. (2025). Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2022 to 2024 with a forecast until 2025 (in billion Japanese yen). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1324829/japan-ai-services-by-call-centers-market-size/
Yano Research. "Sales Value of Artificial Intelligence (Ai) Services Provided by Call Center Businesses in Japan from Fiscal Year 2022 to 2024 with a Forecast until 2025 (in Billion Japanese Yen)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Apr 2025, /statistics/1324829/japan-ai-services-by-call-centers-market-size/
Yano Research, Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2022 to 2024 with a forecast until 2025 (in billion Japanese yen) ÌÇÐÄÆƽâ°æ, /statistics/1324829/japan-ai-services-by-call-centers-market-size/ (last visited July 27, 2026)
Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2022 to 2024 with a forecast until 2025 (in billion Japanese yen) [Graph], Yano Research, April 30, 2025. [Online]. Available: /statistics/1324829/japan-ai-services-by-call-centers-market-size/
